Delivery and Refunds

UK DELIVERY

All UK orders over £60 qualify for FREE Royal Mail Tracked 48 delivery.

Orders over £200 qualify for a FREE upgrade to Royal Mail Tracked 24.

Orders under £60 are charged £3.99 for Royal Mail Tracked 48. You can also upgrade to Royal Mail Tracked 24 for £6.99.

If you're local to Barrow-in-Furness, you can choose Local Pickup at checkout and collect your order from our shop:

5–7 Harrison Street
Barrow-in-Furness
Cumbria
LA14 1JF

Dispatch & Delivery Times

Orders placed before 1pm Monday–Friday will normally be dispatched the same working day. Orders placed after 1pm on Friday, or during Saturday or Sunday, will normally be processed the following Monday (excluding Bank Holidays).

Most UK orders are sent by Royal Mail and usually arrive within 1–3 working days after dispatch. Larger or heavier items may be sent by courier and can take 3–5 working days.

Please allow additional time during particularly busy periods, such as Christmas and major new releases.

INTERNATIONAL DELIVERY

We ship worldwide from the UK. Unfortunately, we are unable to offer free delivery outside the UK.

International orders are sent using a tracked service. The current shipping cost for your order will be calculated automatically at checkout based on your delivery destination and the weight of your order.

European Union (EU)

For eligible EU orders, VAT is collected at checkout under the Import One-Stop Shop (IOSS) scheme at the VAT rate applicable to your delivery country.

For selected EU countries, we also collect applicable import duty at checkout through our shipping service. If this service is available for your destination, any import duty due will be calculated and included in your order total.

For EU countries where this service is not currently available, import duty is not collected by us at checkout. Any import duty, customs charges, handling fees or other charges requested by your local customs authority or delivery company will be payable by the customer before delivery.

The website will show which arrangement applies when you select your delivery destination before checkout.

All Other International Destinations

For destinations outside the UK and EU, we collect any taxes shown at checkout where applicable.

Any additional import duty, customs charges, taxes, brokerage fees, clearance fees or other charges imposed by the destination country are the responsibility of the customer and are payable directly to the relevant customs authority or delivery company.

Customs regulations vary between countries and can change, so we recommend checking with your local customs authority before ordering if you're unsure which charges may apply.

If you have any questions about international delivery or import charges, please contact us before placing your order and we'll be happy to help.

RETURNS

We hope you're happy with your order, but if you change your mind you can return eligible items to us within 28 days.

Returned items must be unused, in their original condition and in their original packaging.

Please email us at sales@bumbleberrys.co.uk before returning an item so that we can advise you on the return.

Please do not return an item directly to the manufacturer unless we have specifically asked you to do so.

Refunds

Once your return has been received and inspected, we'll process your refund to your original payment method where the return is eligible for a refund.

Items returned damaged, incomplete, used or outside the agreed return period may not be eligible for a full refund.

Faulty or Damaged Items

If an item arrives faulty, damaged or incorrect, please contact us at sales@bumbleberrys.co.uk before returning it so that we can arrange the most appropriate return method.

For smaller items, reasonable return postage costs will be reimbursed up to the cost of the standard Royal Mail tracked service we ask you to use. We cannot reimburse additional costs for premium services such as Special Delivery or next-day courier unless these have been agreed with us in advance.

For larger items, such as die-cutting machines, we may arrange a return label for you.

How to Return an Item

Once your return has been agreed, please send it to:

Please include a note inside the parcel with your name, order number (if known) and the reason for the return.

If you're returning an item because you've changed your mind, you are responsible for the cost of returning it to us.

Please obtain proof of postage and keep it until your return has been processed. We cannot accept responsibility for a returned parcel that doesn't reach us.